Terms and Conditions

This page sets out the rules that govern your use of our platform. It explains our relationship with you as a player, the responsibilities we each have, and the practical rules that apply to accounts, payments and promotions. By registering and using our services you accept these terms and any additional rules published in specific promotion pages or help sections.

Account responsibilities

You are responsible for keeping your account details accurate and secure. We require you to provide true personal information and to update it if circumstances change. You must keep login credentials confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, abuse or breaches of these terms.

Eligibility requirements

Access to our services is limited to users who meet eligibility criteria set out in our registration process. You must be of legal age to gamble in the United Kingdom and not be excluded under any self-exclusion scheme or local restriction. We may carry out identity checks and request documents to verify age, address and payment methods before allowing deposits, gameplay or withdrawals.

Acceptable platform use

You must not use automated systems, bots or other software to play or interact with our services. Collusion, chip dumping, chargebacks to avoid losses, multiple accounts for the same person and other abusive behaviours are prohibited. We may monitor play patterns and transaction history and take action - including voiding bets and confiscating winnings - if misuse is detected.

General bonus and promotion rules

Promotions are governed by their specific terms which form part of these conditions. Bonuses may carry wagering requirements, game restrictions and maximum bet limits during play with bonus funds. We reserve the right to refuse, withdraw or adjust promotions where we suspect abuse, error or breach of promotional rules. Details for each offer are available on the relevant promotion page.

Deposits and withdrawals

Payment options, minimum and maximum amounts, processing times and any fees are displayed in the cashier. All withdrawals are subject to verification checks and may be delayed until required documents are provided. We may apply account limits or hold funds where we need to complete security or compliance checks. You agree that we may return funds to the original payment method where appropriate.

Dispute resolution

If you have a dispute you should contact our support team so we can investigate. We aim to respond promptly and to resolve matters fairly. If a dispute is not resolved to your satisfaction we will explain available next steps, which may include escalation to an independent adjudicator where applicable. Use of our complaint channels does not affect your statutory rights.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to active account holders by message or email and will be posted on this page. Continued use of the service after notification constitutes acceptance of the updated terms. If you do not accept the changes you should stop using our services and close your account in accordance with the account closure process.