Privacy & Data Protection

At Candyland Casino, we respect your privacy. This Privacy Policy explains what information we collect when you use our website and account services, how we use it, and the steps we take to protect it. It also explains the choices and privacy rights available to you.

Information we collect

We collect information you provide to us, information created when you use your account, and certain technical details from your device and browser.

Personal data

When you register or contact us, we may collect your name, date of birth, address, email address and other contact details. We may also request documents or information needed to verify your identity, protect your account, or meet our legal obligations. Please keep your account details accurate and let us know if they change.

Technical data

We may collect your IP address, device type, browser settings, approximate location, and information about how you use our website. This helps us maintain the service, identify technical problems, and detect unusual account activity.

Transactional data

We keep records of deposits, withdrawals, payment methods and account transactions. We may also record your activity on the website and your communications with our support team. These records help us manage your account and respond to enquiries.

How we use your information

We use your information to provide and manage your account, process transactions, verify your identity, respond to requests, and keep our services secure. We may also use it to meet legal and regulatory obligations, prevent fraud, and review how our website works. Where we send optional communications, you can change your preferences or opt out.

How we protect your data

We use access controls and other security measures to help protect personal information against unauthorised access, loss or misuse. Access is limited to people and service providers who need the information for their work. We keep data only for as long as needed for the purposes described here, including any applicable record-keeping requirements.

Cookies and tracking technologies

Cookies help our website remember your settings, support essential account functions, and show us how the site is used. Some cookies are necessary for the website to work. Where required, we will ask for your choice before using optional cookies. You can review available cookie controls through your browser or our website settings.

Your privacy rights

You can ask to access the personal information we hold about you or request a correction if it is inaccurate. You may also ask us to delete information, restrict its use, or provide a copy, where applicable. We may need to verify your identity before responding. Some requests may be limited where we must retain information for legal or security reasons. Contact our support team to make a request or ask a privacy question.

Sharing information with third parties

We may share information with payment providers, identity verification services, technology suppliers and other providers that help us operate our services. We may also share information where required by law or necessary to protect our users and services. We expect providers handling personal data on our behalf to protect it and use it only for agreed purposes.

Updates to this policy

We may update this Privacy Policy when our services, practices or legal requirements change. The current version will be available on this page. If a change significantly affects how we use your information, we will take appropriate steps to bring it to your attention.