Responsible Gambling at Candyland Casino
We take responsible gambling seriously and are committed to keeping play safe and controlled. We want every player to enjoy gaming without harm, so we provide clear tools, guidance and support to help manage time, spend and behaviour. If you ever need to step back, we make it simple to do so.
Player protection principles
Our approach is based on prevention, transparency and timely support. We monitor account activity to spot signs of risk, respect player-set limits and act quickly when a player asks for help. We work to provide straightforward information so players can make informed choices about their activity.
Activity-control tools
We offer a set of controls that let you manage how you play. You can change these settings at any time in your account, or contact our support team for help.
Deposit limits
Set daily, weekly and monthly deposit limits to control how much you can add to your account. Limits take effect after 24 hours if you increase them and immediately if you lower them. Choose values that fit your budget and review them regularly.
Loss limits
Loss limits help you cap how much you can lose over a chosen period. Use a weekly or monthly cap to keep activity predictable. Limits apply at account level and are enforced across the platform.
Time limits and session controls
Use reality checks to receive reminders during play, set maximum session lengths and schedule short breaks. You can also activate a cool-off period for a short pause away from your account or opt for a longer break when needed.
Self-exclusion
If you need a longer break, self-exclusion is available for fixed periods or permanently. Self-exclusion blocks access to your account and can be linked to national self-exclusion schemes for broader protection. Once self-excluded, you will not be able to reopen your account until the exclusion period ends.
Signs of problematic behaviour
- Chasing losses or increasing stake sizes after losses
- Spending more time or money than intended
- Neglecting work, family or other commitments
- Hiding activity or using multiple accounts
- Repeated requests to raise deposit or withdrawal limits
Practical tips for staying in control
Decide a budget before you play and stick to it, use deposit and loss limits, take regular breaks and avoid playing when stressed or under the influence. Treat gambling as entertainment with a fixed cost and review your activity regularly.
Professional help and support organisations
If you feel you need extra support, reach out to recognised organisations for confidential advice and treatment. Organisations include GamCare, BeGambleAware and GAMSTOP, which offer guidance, self-exclusion and helplines. If you are concerned about someone else, these services provide family support and practical steps to help.