Contact Us
| Department | Contact |
|---|---|
| Customer support | [email protected], Live chat 24/7 |
| General enquiries | [email protected], Response within 24 hours |
| Affiliate enquiries | [email protected], Manager on request |
| Payments | [email protected], Settlement checks Mon-Fri |
| Privacy | [email protected], Data requests handled within 10 days |
| Phone | +44 20 7423 1987, Mon-Fri 09:00-20:00 |
| Working hours | Live chat 24/7, Phone Mon-Fri 09:00-20:00 |
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, KYC verification or responsible gambling tools, we provide clear, practical guidance and quick resolution. Use live chat for immediate help, or email and phone for document checks and account enquiries. Our staff will assist with payment queries, app problems and verification steps to keep your account in good standing.
Email Support
Email is our preferred contact method for detailed requests, account issues, or cases that need documents or explanation. Send your message to [email protected] with a clear subject line and include up-to-date contact details, account ID and any relevant screenshots. Providing precise information helps us process your request faster and avoids delays in verification or follow-up.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Simple requests like account or payment questions are usually resolved quickly, while more complex cases - such as investigations or KYC reviews - can take longer depending on their nature. If you need faster help, please use live chat for priority handling.
Feedback
Quick overview
Candyland Casino launched in 2018 and offers a large catalogue of 3,847 games from leading providers. Mobile apps are available for iOS and Android. New players can claim a welcome bonus of 200% up to £500 plus 100 free spins. Live chat is available 24/7 and multiple payment methods are supported.
Featured games and providers
Popular titles: Elvis Frog, Book of Cats, Aloha King Elvis, Bonanza Billion, Sweet Bonanza, Gates of Olympus, The Dog House, Big Bass Bonanza, Starburst and Reactoonz. Providers include Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Play'n GO, Red Tiger, Push Gaming and others. Crash games offer provably fair verification with seed and hash checks.
Welcome bonus and activation
Welcome bonus - 200% match up to £500 plus 100 free spins. Minimum deposit £10. Bonus credits are added after deposit confirmation and free spins are awarded as 10 spins per day for 10 days. Free spins expire 7 days after they are credited. Wagering on the welcome bonus is 35x (bonus + deposit). Free spins wins carry a 30x wagering requirement. Bonus play limits and max cashout rules apply - see full terms.
Ongoing promotions
Regular offers include a Monday reload, daily cashback and weekend boosts. Cashback: 10% daily on losses (minimum daily losses apply), with higher cashback for VIP members. Reload and special offers typically have their own wagering and time limits - check each promotion for details.
Payments - deposits
Accepted deposit methods include Visa and Mastercard (min £10, max £5,000, 2% fee), debit cards (min £10, no fee), Apple Pay and Google Pay (min £10), Skrill and Neteller (min £10, small fees), PayPal (min £15), Paysafecard (min £10) and cryptocurrencies (BTC/ETH, min £20 equivalent). E-wallet and crypto deposits are instant; card deposits can take 1-3 working days.
Payments - withdrawals
Withdrawals are processed after account verification. Options: bank transfer (min £50, 3-5 working days, small fee), debit card (min £50, 2-4 working days, fee applies), Skrill and Neteller (min £20, typically within 24 hours, small fee), PayPal (min £50, 24-48 hours), and crypto (min £50, network fee, 30-60 minutes). Withdrawal limits and verification requirements apply.
VIP and loyalty
Reward points are earned on real-money stakes (1 point per £1 wagered). Loyalty tiers - Bronze, Silver, Gold, Platinum - offer increasing cashback, monthly bonuses and dedicated support. Points can be exchanged for bonus credit and free spins; exchanged bonus credit carries a 10x wagering requirement and expiry period.
Security and fairness
The site uses modern TLS encryption and DDoS protection. Games use certified RNGs and are audited by independent test houses. Crash games provide provably fair tools so players can verify round results. Player data is handled under standard data protection policies and secure payment processors are PCI DSS compliant.
Responsible play and support
Responsible play tools include deposit limits, daily and monthly limits, reality checks, session limits, cool-off periods and full self-exclusion options. Help and support resources are signposted across the site. Customer support is available via live chat 24/7 and by email at [email protected]. Phone support hours are listed in Help.
Pros and cons
Pros - large game library, wide payment mix including crypto, strong mobile apps, 24/7 live chat and regular promotions. Cons - wagering requirements on bonuses can be high and withdrawal limits may restrict very large cashouts unless VIP status is upgraded.
If you have feedback, suggestions or ideas to improve the website, please send them to [email protected] or contact us via live chat. We review every message carefully and use feedback to refine features, promotions and usability. Your input helps us prioritise improvements and enhance the overall player experience, so please get in touch.